Frequently Asked Questions
Everything you need to know about your complete nutrition delivery.
What exactly is Soylent?
Soylent is complete nutrition in a convenient format. Our products are engineered to provide a science-backed balance of protein, healthy fats, fiber, and 28 essential vitamins and minerals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the contiguous United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I cancel or modify my subscription?
Yes, you have full control over your subscription through your account portal. You can skip a delivery, swap flavors, or cancel your subscription at any time before your next billing date.
What is your return policy?
Due to the nature of our food products, we cannot accept returns. However, if your order arrived damaged or if you received the wrong item, please contact our support team within 30 days for a replacement or refund.
Are Soylent products vegan and nut-free?
All Soylent drinks and powders are 100% vegan and do not contain dairy or animal byproducts. Our formula is also nut-free, though we recommend checking the specific label of each product for allergen facility information.
What is the shelf life of Soylent?
Our ready-to-drink shakes typically have a shelf life of one year from the date of manufacture. Once opened, they should be refrigerated and consumed within 48 hours.